Enquiries and Support
Talk to someone
If you have a query about the EBT Card please:
- call Services Australia or your regular payment line
- visit a Services Australia customer service centre.
Reporting a damaged, lost or stolen EBT Card
If your EBT Card is lost, stolen, or damaged, or your PIN has become known to someone else, you must tell Services Australia IMMEDIATELY.
Use the Cardholder site or the EBT Card App
Login to cardholder.ebtcard.com.au/ebt/login or the EBT Card App and mark your card as lost or stolen.
You will need to contact Services Australia to arrange a new EBT Card.
Call Services Australia
Call Services Australia on your regular payment line.
Lost mobile phone with EBT Card in digital wallet
If you have lost your mobile phone and your physical or digital only EBT Card was added to your digital wallet you need to report this to Services Australia IMMEDIATELY.
You should also logon to your digital wallet account through iCloud or your Google account and remove the EBT Card from your digital wallet. Once you have done this, your card will remain active, but the token will be removed from the wallet so no one else can used your EBT Card.
Checking your balance
There are several ways to check your balance for free:
- Make a balance enquiry at a domestic ATM if you have a physical EBT card.
- Access your card balance and transaction details on the EBT Cardholder site at cardholder.ebtcard.com.au/ebt/login or on the EBT Card App.
- Call Services Australia on your regular payment line.