EBT Card Complaints
A friendly team is here to help with all of your enquiries. For answers to your most frequently asked questions, see our FAQs.
If you want to submit a complaint or provide feedback about the EBT Card, you can:
Call Services Australia on 132 850 or your main payment line, (between 8.00am and 5.00pm Nationwide – Monday to Friday).
Visit a Services Australia customer service centre.
Write to Indue’s Customer Service Centre by sending your letter to:
Complaints
EBT Card
PO BOX 5389
WEST END, QLD 4101
Email Indue’s Customer Service Centre.
View a copy of our complaints handling and dispute resolution process.
Further complaint information
If your complaint cannot be resolved using our Internal Dispute Resolution process, we will refer you to an External Dispute Resolution scheme approved by the Australian Securities and Investment Commission (ASIC).
For further information view our our complaints and dispute resolution process.